Instant Enroll Upgrades

Typically, we reserve the latter section of our newsletter for updates and upgrades - but with so many great little modifications we are currently implementing, we thought it would be best to dedicate an entire article to feature these exciting changes.

First and foremost, we want to thank our brokers for the invaluable input we receive that continues to advance our technologies and services, enabling IBN - and you - to surpass the competition.

Implemented Changes - in the employee enrollment process, the user answers various questions asked by the carrier. It is then followed by a separate section to enter specific details regarding these items. There were multiple fields in this particular section that made the initial page seem a bit overwhelming to employees. Depending on the carrier, only the highlighted fields were actually required, but it was decided that improvement was needed in this area. Now, only the fields that pertain to the carrier(s) specific questions will actually be displayed. The result is a much more friendly user experience without any of the unnecessary fields displayed.

Another great modification has been made to the "save/add" buttons in sections such as Dependents, Medications, and Condition Details. From time to time, some users have experienced issues with continuing through certain sections. Most of these problems were due to the user trying to click the "continue" button, rather than the "add dependent" button, for example. Now, these buttons are in a more obvious location and have been re-labeled as "done updating dependents" (or, as it relates to each section), with easier to understand instructions. This seemingly simple change has tremendously improved navigation through these sections.

Last, but not least - we have extended the time-out period of the HIPAA guideline from automatically logging out users within 30 minutes to 60 minutes. Most users are unaware of the time-out rule and we wanted to give employees in particular more time to collect and enter data without being logged out.

Upcoming Changes - we are in the process of adding more fields when importing a census to include martial status, hours worked per week, and full time hire date.

There will also be a handy Enrollment Export tool (not to be confused with the census export link in the employee manager), that will display a data summary for employees and their dependents that can be used for a multitude of purposes.

And if you aren't already taking advantage of Instant Enroll, click here to watch our online enrollment video.

For more information regarding these upgrades, click here to email our Customer Care Center, or call 1-800-240-2104 ext 3.

TELL US WHAT YOU THINK!
Give us your comments and suggestions on current and future upgrades.  Click on the link below to access the Feedback Form:

You can also take a moment to answer some questions in our Technology Survey to let us know what you think about our current upgrades!