Performance Management
Table Of Contents

Page Introduction to Performance Management  1 Performance Appraisal  2   Objectives of Performance Appraisal 3   Benefits of Performance Appraisal 3   Problems with Performance Appraisal 3 Development of a Performance Appraisal System  4   Development of a Performance Appraisal 4   Performance Appraisal Criteria 5   Performance Appraisal Forms 6   Goal Setting 7   Performance Appraisal as a Cycle 7   Employee Participation in the Appraisal Process 7   Appraisals for Managers 8   Relationship to Compensation System 8 Performance Standards  8 Performance Dimension Analysis  9 Other Input into the Appraisal Process  10   Self Appraisals 10   Team Appraisals 11   Peer Appraisals 11   Customer Questionnaires 11   Supervisor Appraisals 11 The Appraisal Discussion  12   The Structure of the Discussion 12   The Tone of the Discussion 12   Discussion Techniques 13 Training  13   Contrast Effects 14   First Impression 14   Halo/Horn Effect 14   The Similar-to-Me Effect 14   Central Tendency 14   Leniency/Strictness 14 Rewards  15   Pay for Performance Matrix 15 Legal Implications of Performance Appraisals  16   Unlawful Discharge 17   Illegal Discrimination 17 Other Organizational Implications  17   Performance Management and Hiring 17   Career Management 18   Employee Development 18   Performance Management and Training 18 Performance Management and Total Quality Management  18 Conclusion  19   General Appendix    Performance Management Policy   Performance Dimension Analysis   Questioning Techniques   Performance Appraisal Question Analysis   Sample Pay for Performance Matrix   Lump Sum Award Pay Range Structure   Forms Appendix    Performance Appraisal Form   Organizational Assessment Worksheet   Essential Job Functions Form   Work Behaviors Form   Irregular or Unplanned Work Form   Goal Setting and Planning Form   Appraisal Summary Form   Employee Self-Evaluation Form   Managerial/Supervisory Appraisal Form   Team Member Evaluation Form   Co-Worker Input Form   Co-Worker Information Form   Supervisor Input Form   Supervisor Information Form